Shipping Policy (Moray Apparel)

Website: moray-apparel.com

Last Updated: July 2, 2026

1. Our Print-on-Demand Model

Moray Apparel operates on a print-on-demand model. This means that all garments are unique and custom-made specifically for your order only after it has been placed.

2. Production Time

Because your items are custom-printed upon order, there is a production period before your items are ready to be dispatched.

  • Average Production Time: Typically 5–10 business days (Monday–Friday).

  • Please note: This production time is separate from the shipping time. During peak seasons (e.g., holidays) or due to unforeseen circumstances, production times may be slightly longer.

3. Shipping Times & Carriers (UK Orders Only)

We currently ship exclusively within the UK. Once your order has been produced, it will be dispatched to the delivery address provided at checkout.

  • Shipping Carriers: We utilize various reputable third-party shipping carriers to deliver your orders.

  • Estimated Delivery Time: Typically 2–5 business days after dispatch.

  • Note: While we strive for timely delivery, we are not responsible for delays in shipping once the item has been handed to the carrier (e.g., national holidays or unforeseen carrier disruptions).

4. Shipping Costs

  • Standard Shipping: £5.00

  • Free Shipping: Available on all orders over £75.00.

  • Applicable shipping charges are calculated at checkout and will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor the progress of your delivery.

6. Incorrect Address / Unclaimed Packages

It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an incorrect address or if it remains unclaimed, you may be responsible for additional shipping charges to have the order re-sent.

7. Lost or Damaged Shipments

  • Lost in Transit: If your order’s tracking information shows no updates for an extended period, or if the package appears to be lost in transit, please contact us at orders@moray-apparel.com with your order number so we can investigate the issue with our carrier.

  • Damaged Upon Arrival: If your item arrives damaged, please refer to our Refunds & Returns Policy for instructions on how to report the issue and request a resolution.

8. Contact Us

If you have any questions specifically regarding the shipping of your order, please contact our team at: Email: orders@moray-apparel.com