Refunds & Returns Policy (Moray Apparel)

Last Updated: July 2, 2026

At Moray Apparel, we are committed to providing high-quality, custom-made merchandise. Because every item we produce is custom-printed specifically for your order, our returns policy is structured to address the bespoke nature of our products.

1. Our Policy on Returns & Refunds

We only offer returns, refunds, or replacements for orders if your product has a defect, is damaged, or if there is an error on our part (e.g., incorrect item/size shipped). We do not offer returns or refunds for “buyer’s remorse,” incorrect size selection by the customer, or changes of mind.

Reasons for Returns/Refunds

You may be eligible for a refund, replacement, or store credit if your item falls into one of these categories:

Damaged Product: The item arrived damaged during shipping.
Manufacturing Defect: The product itself has a clear manufacturing flaw.
Incorrect Item Received: You received a different item, colour, or size than what was confirmed on your order.
Print Quality Issues: The print is noticeably misaligned, faded beyond reasonable expectations, or peeling upon arrival.

What We Don’t Cover

We cannot offer returns or refunds in the following situations:

Buyer’s Remorse/Change of Mind: You simply don’t like the product or it does not meet subjective expectations (e.g., slight colour variation due to screen differences).
Incorrect Size Ordered: You selected the wrong size during checkout. We encourage you to review our provided size charts carefully before purchasing.
Items Damaged by Customer: Products that have been worn, washed, altered, or damaged after delivery.
Minor Variations: Small discrepancies in print placement that are within acceptable industry standards for custom, small-batch printing.

2. How to Report an Issue

If your order qualifies for a return or refund based on the criteria above, you must notify us within 14 days of the delivery date. To report an issue:

Contact Us: Send an email to orders@moray-apparel.com.
Include your Order Number: This is essential for us to locate your purchase quickly.
Describe the Issue: Clearly explain what is wrong with the product.
Provide Photos: Attach clear photos of the defect, damage, or incorrect item. This helps us assess the issue and speed up the resolution process.

3. Resolution Process

Once we receive your email and assess the issue, we will determine the best course of action. If a return is required, we will email you a prepaid shipping label to attach to your return parcel.

Depending on the assessment, the resolution may include:

Sending a replacement item to you.
Issuing a full or partial refund to your original payment method.
Offering store credit for a future purchase.

Items returned must be in their original condition (unworn and unwashed).

4. Refund Processing Time

If a refund is approved, it will typically be processed within 5–10 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding this Refunds & Returns Policy, please don’t hesitate to contact us at: Email: orders@moray-apparel.com